Case Studies

Selected Work

Throughout my career, I have focused on turning complex business processes, outdated technology, and ambitious ideas into solutions that are intuitive, scalable, and effective. Each project began with understanding the people, processes, and problems behind the technology — then designing a solution that improved the work.

Enterprise · Salesforce · Process Design

Enterprise UX at Cencora

Leading UX strategy and product design for Salesforce and web applications at Cencora — while transforming undocumented GPO business processes into actionable product intelligence.

Reduced task completion time by 40% across core Salesforce workflows

EnterpriseSalesforceUX Strategy

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Healthcare · Prototyping · EHR

$8.5M Prototype — Cohesity EHR

Designed the proof-of-concept for an integrated Electronic Health Record and Patient Portal that secured $8.5M in investment capital — from zero to funded in under six months.

$8.5M in investment capital secured

HealthcarePrototypingEHR

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Leadership · Mobile · Web

Building TAP Developers from the Ground Up

Founded and led a software development company delivering custom enterprise web and mobile applications for 7 years — wearing the hats of designer, strategist, and business owner simultaneously.

7 years of sustained growth, 20+ enterprise clients

LeadershipMobileWeb

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Building TAP Developers from the Ground Up

Manufacturing · Enterprise Software · Mobile

Transmission Automated Solutions (TAS)

Designed an integrated platform connecting remanufacturing production, sales, core management, inventory, parts ordering, warranty, and retail service operations within a single system.

Fragmented, paper-heavy industry transformed into a connected workflow

ManufacturingEnterprise SoftwareMobile

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Insurance · Web Application · UX

BASIC GateKeeper

Redesigned a command-prompt insurance and COBRA management system into a modern web application — under a tight deadline after a national competitor acquisition.

Command-prompt process transformed into a contemporary web-based system

InsuranceWeb ApplicationUX

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Food Distribution · Web Application · Legacy Modernization

SGC BidBase

Replaced a 1990s Microsoft Access foodservice bidding system with a secure web application — designed so experienced salespeople could become productive with minimal instruction.

Modern web application that preserved the familiarity of the original system

Food DistributionLegacy ModernizationWeb

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Education · Web Application · SaaS

Anthology / UNCW Meal Planner

Rebuilt a university meal planning experience for UNCW — making it secure, scalable, and reskinnable for Blackboard's full institutional customer base.

Beta-tested in two months, deployed for the fall semester

EducationSaaSWeb Application

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Financial Services · Mobile · Web Application

Skyline Capital

Turned a paper-heavy used-car floor planning operation — managed by four employees working 7 days a week — into a scalable digital business with a mobile audit app and customer portal.

Technology became a greater asset than the company's original revenue stream

Financial ServicesMobileWeb Application

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Agriculture · Mobile · Marketplace

The Cattle Company

Designed a mobile marketplace enabling buyers and sellers across the country to auction cattle lots and arrange shipping — transforming a traditionally regional, physical transaction.

Regional sale barn transactions transformed into a national mobile marketplace

AgricultureMobileMarketplace

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Healthcare · Mobile · Accessibility

Breast Cancer Foundation

Reduced a week-long financial assistance process to minutes — combining an administrative web application with a mobile app enabling patients to submit bills for immediate payment.

Week-long assistance process reduced to minutes

HealthcareMobileAccessibility

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Manufacturing · Mobile · Marketplace

Radix IQ

Designed a national-ready platform for heavy equipment sales — organizing complex categorization and machine options into an experience that supported both buyers and sellers.

First of multiple applications supporting Radix's national business ecosystem

ManufacturingMobileMarketplace

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Manufacturing · Mobile · Global

KMT Waterjet Cut Calculator

Transformed an internal competitive spreadsheet into an interactive global marketing tool — supporting audiences in the US, South America, Europe, and Asia.

Featured at a global conference in Europe within one week of app store launch

ManufacturingMobileGlobal

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Education · Enterprise Software · Mobile

Slate Temp Management

Designed a modern substitute teacher scheduling system — built from user research — that launched in 18 months including deployment with the state's largest school system.

Launched in 18 months; eliminated hours of daily staff effort

EducationEnterprise SoftwareMobile

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Healthcare · Mobile · Analytics

STATalert

Reframed a minor convenience request into a radiology analytics and workflow tool — allowing physicians to monitor results in real time and reduce patient discharge delays.

Minor convenience concept evolved into a significant patient-care solution

HealthcareMobileAnalytics

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Education · Hardware · UX

Blackboard U-Pass Kiosk

Reduced a 10-step student card-loading process to one — combining software, hardware integration, and physical kiosk design into a repeatable model deployed at multiple universities.

Ten-step process reduced to one; deployed at multiple universities

EducationHardwareUX

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Construction · Process Design · Enterprise

Miller Commerce

Made a complex construction project management process visible for the first time — enabling a lean team to establish KPIs, identify bottlenecks, and manage multi-million-dollar timelines.

Workflow remains displayed as a 4×8-foot reference in their planning area

ConstructionProcess DesignEnterprise

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Healthcare · Mobile · Sports Technology

Panthertec Athletic Management

Made real-time motion tracking accessible to coaches and therapists — capturing movement data, analyzing performance, and enabling remote patient monitoring across the country.

Therapists could monitor more patients remotely using objective movement data

HealthcareMobileSports Technology

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A pattern across the work

Across industries as different as healthcare, education, construction, financial services, agriculture, manufacturing, insurance, and food distribution, the projects share a consistent philosophy: the technology is rarely the starting point. The people and the problem are.

Listen. Observe. Understand. Simplify. Design. Build. Measure the impact. The best solutions don't simply digitize an existing process — they make the process understandable, remove unnecessary complexity, and create new possibilities for the people and organizations that depend on them.

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